We believe very strongly in our customers’ right to privacy. Our customer records are not for sale or trade, and we will not disclose our customer data to any third party except as may be required by law.
Any information that you provide to us in the course of interacting with our sales or technical support departments is held in strict confidence. This includes your contact information (including, but not limited to your email address and phone number), as well as any data that you supply to us in the course of a technical support interaction.
The version checking used by our Mac OS X products protects your privacy. It works by requesting information about the currently available version from our web server. The web server will log the date, time, and originating IP address of the information request. The log also includes a unique identifier which helps us remove duplicate requests. Although the identifier is derived from your computer’s own unique identifier, it is not personally identifiable, and cannot be traced back to any individual user or computer. (In technical terms, the identifier we receive is an MD5 hash of your computer’s hardware UUID.)
Additionally, licensed (non-demo) installations of BBEdit will include a hash (SHA1) of the license code, so that we can provide enhanced services for users of pre-release versions. Your license code is never transmitted in the clear, and the hash is not personally identifiable.
The information that we gather from the version checking is used only to guide the future development of our products, and, as above, is held in strict confidence and is not for sale or trade, nor will it be disclosed to any third party except as may be required by law.